FAQ - Palermo City Taxi

  • Payment

    No advance payment is required. We accept cash and electronic payments. Our fares do not include bank charges or POS fees.

  • Cancellation

    Reservations are not binding and may be cancelled at any time without penalty.

  • Booking

    After completing the booking form, you will receive an email to confirm the selected dates.

  • Can I reschedule the booked service?

    Yes, by contacting our call center.

  • Can I receive a receipt or invoice?

    The receipt is issued by the driver. Invoice requests must be sent by email with tax details.

  • What happens if my flight is delayed?

    The driver will wait with no extra charge. Please inform us if your flight changes.

  • How will I find my driver at the airport?

    The driver will wait in the arrivals hall holding a sign with your name.

  • What if I cannot find my driver?

    Please contact our call center immediately.

  • How long will I have to wait at the airport?

    The transfer is private, so no waiting time is required.

  • Can you collect lost luggage?

    In special cases, direct luggage collection can be arranged with prior agreement.

  • I forgot something in the vehicle. How can I retrieve it?

    Please contact our call center with service details.

  • Are children counted as passengers?

    Yes, all occupied seats are counted.

  • How can I request a child seat?

    Please specify this during booking, including the child’s age.

  • Can I get the driver’s phone number?

    No, the driver or call center will contact you.

  • If I have a lot of luggage, will there be enough space?

    Please inform us during booking so we can assign a suitable vehicle.

  • Can we stop at a shop or supermarket?

    Yes, an extra charge of €25.00 per hour applies.

If you have any other questions feel free to contact us!
+39 3758472725+39 3758472725